Cookie Policy
Last Updated: December 17, 2024
1. Introduction
CoinShares AI ("Company," "we," "us," or "our") uses cookies and similar tracking technologies on our website and platform (collectively, the "Platform"). This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
By using our Platform, you consent to the use of cookies in accordance with this policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our Platform.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies serve various purposes, including:
- Remembering your preferences and settings
- Keeping you signed in to your account
- Understanding how you use our Platform
- Improving your user experience
- Providing security features
3. Types of Cookies We Use
3.1 Essential Cookies
Required for Platform functionality
These cookies are strictly necessary for the Platform to function and cannot be disabled. They are typically set in response to actions you take, such as logging in, setting preferences, or filling in forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session | Session |
| auth_token | Authentication and security | 7 days |
| csrf_token | Security protection against CSRF attacks | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
3.2 Functional Cookies
Enhance your experience
These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and display options.
| Cookie Name | Purpose | Duration |
|---|---|---|
| theme | Remembers dark/light mode preference | 1 year |
| language | Stores your language preference | 1 year |
| sidebar_state | Remembers sidebar expanded/collapsed state | 1 year |
| chart_settings | Stores your chart display preferences | 1 year |
3.3 Analytics Cookies
Help us improve our Platform
These cookies collect information about how you use our Platform, such as which pages you visit and any errors you encounter. This information helps us improve our services.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttles request rate | 1 minute |
3.4 Performance Cookies
Monitor Platform performance
These cookies help us understand how our Platform performs by collecting information about load times, errors, and user interactions.
| Cookie Name | Purpose | Duration |
|---|---|---|
| performance_metrics | Tracks page load times | Session |
| error_tracking | Records errors for debugging | Session |
4. Similar Technologies
In addition to cookies, we may use other similar technologies:
4.1 Local Storage
Local storage allows us to store data on your device that persists even after you close your browser. We use local storage for:
- Caching application data for faster loading
- Storing user preferences
- Offline functionality support
4.2 Session Storage
Session storage is similar to local storage but is cleared when you close your browser. We use session storage for:
- Temporary data during your session
- Form data recovery
- Navigation state
4.3 Pixel Tags (Web Beacons)
Pixel tags are small transparent images embedded in emails or web pages that allow us to:
- Track email opens and clicks
- Measure the effectiveness of our communications
- Understand user engagement
5. Third-Party Cookies
Some cookies on our Platform are placed by third-party services. These include:
5.1 Analytics Providers
- Google Analytics: Helps us understand how users interact with our Platform. Privacy Policy
5.2 Security Services
- Cloudflare: Provides security and performance services. Privacy Policy
5.3 Customer Support
- Intercom/Zendesk: Powers our customer support chat and help center.
We do not control third-party cookies. Please refer to each provider's privacy policy for more information about their data practices.
6. Your Cookie Choices
You have several options for managing cookies:
6.1 Cookie Consent Banner
When you first visit our Platform, you will see a cookie consent banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
6.2 Browser Settings
Most web browsers allow you to control cookies through their settings. Common options include:
- Viewing cookies stored on your device
- Deleting all or specific cookies
- Blocking all cookies or third-party cookies
- Setting preferences for specific websites
Browser-specific instructions:
6.3 Opt-Out Tools
You can opt out of certain tracking through:
- Google Analytics Opt-Out Browser Add-on
- Network Advertising Initiative Opt-Out
- Digital Advertising Alliance Opt-Out
Note: Disabling essential cookies may prevent you from using certain features of our Platform, including logging in and accessing your account.
7. Do Not Track Signals
Some browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing not be tracked. Our Platform currently does not respond to DNT signals because there is no industry standard for how to interpret these signals.
However, you can use the cookie management options described above to control tracking on our Platform.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by:
- Posting the updated policy on our Platform
- Updating the "Last Updated" date
- Re-displaying the cookie consent banner for material changes
We encourage you to review this policy periodically to stay informed about how we use cookies.
9. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
CoinShares AI
Email: privacy@coinshares-ai.com
General Support: support@coinshares-ai.com